WE DO NOT ACCEPT RETURNS OR EXCHANGES UNLESS THE ITEM YOU PURCHASED IS DEFECTIVE. IF YOU RECEIVE A DEFECTIVE ITEM, PLEASE CONTACT US WITH DETAILS OF THE PRODUCT AND THE DEFECT. In the event of a refund or exchange shipping and handling charges are not included. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. Any amounts refunded will not include the cost of shipping.