Help Center

Shipping Destinations: 

•  We provide worldwide shipping.  
  

 Shipping Times: 

• Domestic orders take 2-4 business days to be delivered to you and we ship within 4 business days. 
  
• International orders take 4-10 business days to be delivered and we ship within same 4 business days. 
  
• Shipping time might vary depending on location, shipment method and other factors. 
  

Shipping Cost: 

• Orders over $100 will have free shipping. 
  
• Orders under $100 will be charged for shipping depending on your chosen delivery method and country. 
  
• Full price will be displayed at checkout. 
  

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Note that additional exchange fee may apply if your currency is other than CAD dollars.

Due to the personal nature of our products we DO NOT offer returns or exchanges on any of our products. Your 100% satisfaction is important for us.

• If a product gets damaged or was faulty upon a delivery - shipping and handling cost must be pre-paid and insured by the customer for the replacement.
• In the unlikely event that you have received a defective item, please email contact@cleoluxe.com and include your order number. 

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3 business days.

We are always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff  Import calculator for US orders.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

• Where customers can track their orders?

If your order has been sent to you using a trackable service you can most definitely follow its journey. You’ll receive a shipping confirmation email from us once your order is on its way, simply click on your tracking link in this email to view the up-to-date tracking information. 

• Is it possible to change the order and how it can be done?

Yes our processing time is 2 to 3 days which means we can allow product & delivery address changes once your order has been placed. To do so email contact@cleoluxe.com with your name order number and request. All product changes are subject the product availability. Additional charges for products and/or delivery must be paid by the customer before order is shipped.

• How can I maintain the jewellery? 

All of our jewellery is gold or silver plated stainless steel fashion jewellery, not real pure gold/silver. To ensure longevity try to avoid contact with salt water & sweat. Remove the jewellery while bathing or washing. Do not spray perfume directly on jewellery and avoid mixing with other jewellery or abrasive surfaces. 

• Can I get a discount? 

If you sign up and shop online with us be sure you’ve opted for our email communication and you will be emailed all of our promotions and discount codes.